Fred Isn’t Always in Customer Service
Being a Fred isn’t about the job you hold but how you do the job. Freds can be in any department, and in the best organizations they are in every department.
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
The Fred Factor 20th Anniversary Edition is Out!
I’m thrilled to announce the relaunch of my New York Times bestselling book, “The Fred Factor- How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary” 🤗–Discover how small acts of passion and creativity can make a big difference in your work and life ✨ This true story of an ordinary…
Successful Leadership Today: What to Do Now
Leadership principles haven’t changed, but the practice of leadership has. Are you leading for the world that is, or the world that was. Learn 10 things you need to do now to be successful.
How to Find Good Advice
Our world is brimming with advice and advice givers. From the best books to read, the hottest stocks to buy, to the most effective weight loss strategies, everyone seems to have a suggestion. But here’s the catch – the question of credibility is paramount. It’s not just about what is being recommended, but who is doing the recommending
13 Things that Make Organizations Extraordinary
Over two decades of research and observations have revealed the key factors that enable the best organizations to succeed and dominate. I’ve condensed this research into what I call the “Lucky 13” (I’m not superstitious): critical elements that set apart leading companies like Apple, Amazon, Google, and Microsoft.
My Father’s Wisdom
My father spoke much good advice to me, but he demonstrated even more. His action taught me about leading by example, making difficult choices, living with integrity and upholding standards. Here’s what he did.
10 Ways to Lead Extraordinary Customer Service in 2024
Here are ten key actions leaders can take to create extraordinary service for their organizations:
Navigating the Mental Minefield: A Guide for Leaders
Effective leadership requires good thinking. Subtle yet profound thinking errors that can misguide decisions and strategies. Learn what the most common cognitive biases are and how to avoid them.
5 Speaking Power Moves for Leaders
Communicating effectively with audiences, especially younger employees, requires some changes in technique. Here are five power moves you can use as a leader to be more effective.
Lead with Wonder
G.K. Chesterton said “The world will never lack for wonders, only wonder.” Are you a leader with a sense of curiosity and wonder about your work and the world around you? Learn the important benefits of leading with wonder, and how to develop it.