Teamwork – 21 Questions In my book “TeamBuilt: Making Teamwork Work” I show managers and employees how to harness the power of teamwork. I recognize that teambuilding has been widely embraced by corporate America, but that different organizations have varying results depending on their approach to implementation. Regardless of your current situation, however, the most…
DetailsSanborn on Teamwork The ______ of the Leader According to John Maxwell, “The speed of the leader is the speed of the team.” While that’s true, it is important to remember that the leader sets many agendas in addition to speed. Consider this phrase: The ______ of the leader is the ______ of the team.…
DetailsManage the Customer’s Experience The Palm Desert Marriott is a beautiful resort near Palm Springs, California. This past March, I was at the resort to speak to the American Hardware Manufacturing Association. The night before my breakfast presentation, I dined in one of the resort’s fine restaurants, The Tuscany. While the food and ambiance were…
DetailsHave Some Fun Passengers on the 6:15 am flight from Denver to San Francisco are rarely at their perkiest. From experience, I know it can be a sleeping, uneventful flight. Of course it depends on which flight attendant is on the airplane intercom. As we approached San Francisco, we were treated to some more announcements…
Details10 Practices of Exceptional Service My research of and work with the very best service providers demonstrates that they all do a lot of things right. However, I’ve found that there are at least 10 practices that they have in common. They are the following: 1. Eliminate Irritants Customer service is as much what you…
DetailsThere is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success than to take the lead in the introduction of a new order of things. – Jean-Jacques Rousseau Have you experienced a failed change lately? Been a part of a team or an organization that attempted something…
DetailsCreating Change If there’s one thing that’s constant in life, it’s that life is always changing. Just when you’ve reached your quarterly sales goal, your boss raises it for the next quarter. Just when you’ve got your job down to a science, restructuring places you in a new department. Just when you’ve learned the latest…
Details(Implementation Is Everything) The three-letter extension that follows a period in PC file names indicates the type of information contained. .exe, short for executable, means that double clicking on the file will launch a program or perform an operation. Many companies are files chock full of good ideas; the problem is that no .exe follows.…
DetailsWhy Leaders Fail by Mark Sanborn, CSP, CPAE Headlines regularly inform us of the public downfall of leaders from almost every area of endeavor–business, politics, religion, and sports. One day they’re on top of the heap, the next, the heap’s on top of them. Of course, we think that such catastrophic failure could never happen…
DetailsLessons for Leaders “…companies that do make a lot of money almost never have as their goal ‘making a lot of money.’ They tend to be run by enthusiasts who, in the normal course of gratifying their own tastes and curiosities, come up with products or services so startling, so compelling, and so exciting that…
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