Everything is Exclamations!
Hyper and hyperbole rule the day. In trying to cut through the clutter, we add to it. What to do?
DetailsGuest Blog: To Put America Back to Work We Must First Discover How to Work
Has America forgotten how to work? What skills do young people–and employees of all ages–need to succeed in the world of work? Eric Chester offers his insights.
DetailsGuest Blog: A Little Credit Please
Not giving credit where it is due is a fast track to employee disengagement. Learn the importance of attribution as a leadership skill.
DetailsThe Difference
What is the difference between the good and the truly great? The answer lies in research done on grand master chess players.
DetailsService Recovery Made Easy
Here’s what to do when you goof up your customer service delivery.
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Absolute Honesty: Avoiding Dishonesty Traps
Are you honest? Beware of the five dishonesty traps that can keep you from absolute honesty.
DetailsFinding “Fred” at Church
The book “The Fred Factor” is about turning the ordinary into the extraordinary. Read about a woman who found a “Fred” at church.
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