Putting Up with Pat Downs
Tired of putting up with pat downs? Are TSA’s efforts working? Consider this.
DetailsBook Excerpt: Innovation is Everybody’s Business
Robert Tucker, innovation guru, explains the four principles of personal innovation. Read this expert from his excellent book, Innovation is Everybody’s Business.
DetailsStartling Statistics are Symptoms
Nobody wants to be impacted by startling statistics that hurt their health or well being. Leaders and educators need to address the causes of underlying problems before they become symptomatic.
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A Contrast In Follow Up
Follow up–for leaders and those in customer service–is critical. Here are two contrasting examples to learn from.
DetailsWhat People Really Voted For
Do you think people voted for Republicans? Think again. Read this blog to find out what voters really want.
DetailsGuest blog: Shawn Achor on The Happiness Advantage
Guest blog from Shawn Achor about The Happiness Advantage, a great book about benefiting from positive psychology at work.
DetailsJust Plain Leadership
Confused by all the different flavors of leadership you read and hear about today? Maybe you need to get to the essence of just plain leadership.
DetailsGo for the Spontaneous Smile
Are you designing and delivering products, services and experiences so good that they make your customers smile?
DetailsPet Peeves are Golden Opportunities
Find out what bothers your customer. You can benefit from understanding his or her pet peeves.
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