After the Applause: Analyze the Impact (Part 7)
You’ve given your speech–now what? It is time to analyze the impact and use what you learn to get better the next time.
DetailsThe Breakthrough Performance (Part 6)
You’ve designed a breakthrough speech and prepared to give it. Here’s how to give a breakthrough performance.
DetailsHandling Customer Complaints (without Making a Wrong Turn)
Here’s yet another example of how smart people do dumb things in serving customers, and how you can learn from their mistakes.
DetailsThe Trade Secret for a Breakthrough Performance (Pt 5)
What is the single best way to assure your success when you give a speech? Learn the secret in this blog, part five of an eight part series.
DetailsWant to be a Thought Leader? Here are 8 Difficult Steps
Creating the perception of being a thought leader is a lot easier than doing the hard work to be a thought leader. If you’re up to the challenge, here are eight difficult steps.
DetailsThe Challenge of “Firsters”: Solutions (Part 2 of 2)
“Firsters”–those first time employees after graduation–offer challenges and opportunities. Here are some ideas to help make the most of those new hire relationships and pave the way for future success.
DetailsThe Challenge of “Firsters” by Mark Sanborn & Eric Chester
First job employees fresh out of college or high school pose special challenges for leaders. Find out what those challenges are and how to meet them successfully.
DetailsGuest Video Blog: Eric Chester & The Entitlement Creed
What do you think when you hear “entitlement”? Read this guest blog and watch the video by Eric Chester to get a different perspective on entitlement.
DetailsHow to Design a Breakthrough Speech (Part 4)
The real hard work that goes into a presentation should take place before you step up to the podium. Effective presentations are designed before they are delivered. If you aspire to be a breakthrough speaker, design your speech with the following components in mind. Outcomes. When designing your speech, begin at the end. In other…
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