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  • About Mark
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    • Extraordinary Leadership
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Defining great leaders

Proof You Truly Value My Business

Communication, Mark Sanborn's Leadership BlogBy Mark SanbornJanuary 8, 2013

Quick, efficient service is one of the best ways to prove you value your customers’ business.

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Defining great leaders

Coffee is for Closers: Guest Blog by Eric Chester

Customer Service, Leadership Books & Tools, SalesBy Mark SanbornJanuary 7, 20132 Comments

Is the key to success in today’s workplace about following your bless or producing results? Find out what Coffee Is for Closer means and how it applies to you and the people you work with. Guest blog by Eric Chester.

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13 Big Ideas for 2013

Communication, Customer Service, Leadership Books & Tools, Sales, Teambuilding, The Fred Factor, Training & DevelopmentBy Mark SanbornDecember 31, 20122 Comments

To make your business and your life better in 2013, implement these 13 big ideas.

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Don’t Postpone the Benefits

Customer Service, Leadership Books & Tools, Sales, The Fred Factor, Training & DevelopmentBy Mark SanbornDecember 28, 2012

Do you have any valid reasons for postponing the benefits of doing the right things? Don’t confuse excuses with reasons.

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4 Learning Priorities For The New Year

Communication, Customer Service, Leadership Books & Tools, Sales, Training & DevelopmentBy Mark SanbornDecember 26, 20124 Comments

Do you have learning priorities for the new year that will move you ahead? Learn four questions to help you create a learning agenda.

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There Is a Technical Term in Selling for This: Laziness

Sales, Training & DevelopmentBy Mark SanbornDecember 19, 20121 Comment

Are you losing any sales due to laziness?

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Business as Unusual: H. Bloom

Customer Service, Leadership Books & Tools, Training & DevelopmentBy Mark SanbornDecember 17, 2012

An innovative business model and even more innovative training and development make H. Bloom a leader in “business as unusual.” Learn more in this article.

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Business As Unusual: Brewing The American Dream

Customer Service, Leadership Books & ToolsBy Mark SanbornDecember 10, 2012

Jim Koch and Samuel Adams beer are building a legacy. Find out what The Fred Factor and Boston Lager have in common.

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The Simplicity of Great Customer Service

Customer ServiceBy Mark SanbornDecember 3, 20121 Comment

Getting the basics of a customer interaction right is the beginning of great service. Simplicity can breed success.

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Ideas on How to Motivate the Motivator (That’s You)

Leadership Books & Tools, Training & DevelopmentBy Mark SanbornNovember 26, 20122 Comments

If you’re a leader, you are responsible for motivating others, but who motivates you? Here are some ideas on self-motivation to help you keep your enthusiasm for leading high.

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