How to Turn Customer Service Mistakes Into Happiness
In today’s emotion economy, the best service providers design for and deliver positive emotions. Find out how you can use mistakes to create customer happiness.
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The One Thing Great Leaders Have in Common
What is the one thing all great leaders have in common? Find out in the article based on Mark’s newest book, The Intention Imperative: Three Essential Changes that Will Make You a Successful Leader Today.
DetailsReactions Provide Clues but Not Conclusions
When you are giving a presentation, what can you really tell from the audience reaction?
DetailsThe Dangers of Overthinking and Underthinking
There are two common dangers of thinking. Find out what they are, how to avoid them and how to think better.
DetailsSpeaking: The Art of the Fast Start
The first few sentences of any speech set you up to win big or fail spectacularly. Find out how you can use the art of the fast start to capture and keep attention.
DetailsWhat a Football Coach Can Teach You about Getting Better
Think you can prosper without getting better? Learn the dangers of the “status quo.”
DetailsBetter than Best Practices
Best practices, ironically, aren’t the best practices to pursue. Find out how to go beyond best practices to better practices and next practices.
DetailsUnqualified Happiness
When you qualify happiness, you diminish it. Learn how to avoid making this mistake.
DetailsObservations from a Small Town
I’ve grew up on a farm and have lived in big cities, but here I make some observations about small towns.
DetailsTwo Clues a Leader is about to Fall
When a leader falls, we are often surprised. But upon reflection, we often find that there were clues prior to their failure. Learn two of the most common.
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