Please Don’t Thank Me for My Patience
When you make your customers wait, you probably think it is a good idea to thank them for their patience. It isn’t. Learn a better alternative.
24 Strategies for Leaders
What are the essential things–the irreducible minimums–that make you an effective leader? This article will give you a blueprint for the skills you need to lead, or lead better.
Why You Need to Make Your Best Better (and How to Do It)
Professional improvement isn’t just a good thing to do–there are important reasons to keep getting better. Find out why and how to do it.
Is Anyone Listening? Does Anybody Care?
A really bad experience with a well known company demonstrates how important it is to listen to customers and respond because you care.
You Really Don’t Need a Title to be a Leader
In 2006 I wrote the bestselling book, You Don’t Need a Title to be a Leader. It is every bit as true today as it was then. Learn the key lessons.
How to Be an Encore Performer in 2021
What would happen if you were so in demand by your employer and/or your customers that they wanted only you? That they wouldn’t accept any substitutes? That would make you an encore performer. Find out how to do it.
Leaders Don’t Just Tell a Better Story, They Make the Story Better
Leaders don’t just tell a better story, they make the story better. That means they understand where they are and where the people they lead are and know how to move them to the next level. Find out how in this article.
A Decade of Ideas for New Year Success
Here are 10 years of lessons, insights and suggestions about how to have a great New Year.
Better Your Best: 12 Free Resources for You
Here are 12 free resources to help you better your best in the year ahead.
What Servant Leaders Know
Servant leadership is a powerful concept. Is it as relevant now as it was 40 years ago? Find out the answer and what servant leaders know now.