How to Deal with Increasing Customer Expectations
Sometimes the more you do for customers, the more they expect. Customers can be demanding, and the more you can provide them profitably, the more loyal they will be. Learn 8 things you can do.
Unqualified Happiness
When you qualify happiness, you diminish it. Learn how to avoid making this mistake.
Why “You Can’t Have it All” is Actually Good News
There are good reasons to rethink trying to “have it all.” Learn the benefits of not trying to have it all and focusing on what really matters.
60 Leadership Lessons Learned from 60 Years of Living
I wrote down 60 of the most important leadership lessons I’ve learned in my 60 years of living to share with my sons. In the blog, I share them with you, too.
Top 10 Leadership Strategies For The New Year
Revisit why you lead. Get clear on your purpose, not just your strategies and tactics. Refocus on the most important things you should be doing. It won’t be a long list. Tend to important relationships. Repair for some and renewal for others might be in order. Set a few big goals. Aim for the big…
The Best Place to Be Happy
“I will be happy when I get home.” “I’ll be happy when I get to college.” “I’ll be happy when I get to the beach.” These are some of the places where people say they’ll be happy. But where is the best place to be happy? Everywhere. Think about it. We read books about how…
3 Questions for Character Development
The questions to ask for developing a character My friend Tom Marcoux is an author who writes in a variety of genres. Recently he shared this advice with me about writing fiction: “If you do try you hand at fiction, here’s a method I devised and have taught to college students/graduate students for 14 years. To…
Get Peak Performance from Yourself
1. Build on your strengths You’ll be happier and more effective when you do what you’re good at in pursuit of your goals. 2. Address your limitations If there are weaknesses or areas holding you back, deal with them. Until you do, they will slow you down. 3. Develop a learning agenda What one skill,…
5 Actions You Can Take Immediately to Improve Your Life
1. Stop worrying. If you can’t do something about what worries you, worrying won’t help. And if you can do something to address your worries, then do it. Action is the antidote to worry. 2. Learn something new. Add to your reservoir of knowledge and keep your learning skills in shape by periodically tackling new…
How to Keep from “Deleting” Customers and Clients
How do you “delete” a customer or client? Here’s an example: I found a great masseuse near my office. Getting older and living in airplane seats makes therapeutic massage a necessity for me rather than a luxury. I liked the online scheduling option so used it to make appointments. Last time I tried to schedule… Continue Reading [icon name=”icon-angle-double-right”]