Handling Customer Complaints (without Making a Wrong Turn)
Here’s yet another example of how smart people do dumb things in serving customers, and how you can learn from their mistakes.
The Challenge of “Firsters” by Mark Sanborn & Eric Chester
First job employees fresh out of college or high school pose special challenges for leaders. Find out what those challenges are and how to meet them successfully.
Challenges Change but Leadership is Constant
Aon reserach sites new challenges for leaders. Fortunately the principles of good leadership don’t change. Learn how to apply timeless truths in new ways to meet the challenges you face.
Consider Your Compliments
Giving compliments is an art form but so is receiving them. Consider the content of the compliments you receive and how you respond.
The Poem and the Story
There is wisdom in this inspirational poem and it has a most interesting story behind it as well.
Forgive me, Grocery Store Cashier, for I have Sinned
The author confessions to a major grocery store transgression and the berating he got from the cashier.
The Daily Disciplines from Up, Down or Sideways
Here is a bonus summary of the daily disciplines from Up, Down or Sideways: How to Succeed When Times are Good, Bad or In Between by Mark Sanborn.
Guest Blog by Jeffrey Hayzlett: Be a Cheerleader and a White Buffalo
Dealing with change? Get global business expert Jeffrey Hayzlett’s insights on what it takes to be a change agent.
It Doesn’t Take Much To Add Incredible Value
Radical innovation is hard but continual improvement is relatively easy as demonstrated by this story about an short order chef who knew how to add value to his work. What similar experiences have you had? Share in the comment box below or connect with me on Facebook and Twitter.
Understanding and Using Commitment to Achieve Remarkable Performance
Remarkable performance doesn’t happen by accident. Whether delivered individually or organizationally, it is always preceded by commitment. Think about the connection between commitment and performance this way: •Commitment is the price you are willing to pay to get remarkable results. •Performance reveals the price you have paid. Consider: •A remarkable performance reveals how highly you…