8 of My Most Popular Articles from the Archives
With over 1,000 blogs/articles posted, here are 8 that are among the best and most popular. Topics include leadership, thinking, customer service, success habits and energy.
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
A Tale of Two Favors
I recently did two people a favor. The response couldn’t have been more different. How good are you at expressing appreciation?
Nobody Wants Unsolicited Advice
Is there someone you’d like to give advice? Read this first to find out if it will do any good.
Tiny Reminders
We have all been told that appearances can be deceiving, but do we really believe that? And how do our snap judgements hurt us in our journey through life? Find out what I learned from Tiny, and the important reminders he gave me.
6 Things to Do After the Election
What happens after the election may be as important as the election itself. Here’s what to remember and do.
The Art of Acknowledgement
A salesperson from Pitney Bowes left a message on my office voicemail that my lease on the postage machine was almost up and he could help me lock in a savings for uninterrupted service. I returned his call and said I was going to return the machine at the end of the lease but hadn’t…
How Big is Walden Pond? And Why it Matters
How big was Walden Pond that Thoreau famously wrote about? Was it a tiny marsh or a large body of water? And why does it matter? Find out about how curiosity can enrich your life and improve your work.
Hurry is the Enemy
Sometimes we pride ourselves on being really busy and find ourselves caught up in hurry. Yet hurry is the enemy. Find out why and what you can do instead.
It is Time to Renew Your Routine
A routine is something you use every day to make the most of your time. When was the last time you rethought your routine and renewed it to maximize your daily efforts?
The Critical Question for Your Company’s Success
Is there really one question that determines your company’s success? I believe there is. Find out what it is.