Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

Leaders Don’t Just Tell a Better Story, They Make the Story Better

Leaders don’t just tell a better story, they make the story better. That means they understand where they are and where the people they lead are and know how to move them to the next level. Find out how in this article.