Best, Better, Next
October 2011 Leadership Lessons ezine from Mark Sanborn.
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Everlasting Value: A Lesson from Facebook
You and I must continually be creating new value for customers and clients. Consider how Facebook creates everlasting value to stay on the leading edge.
You Are Not the Deal: Guest Blog by Bob Burg
In leadership, it’s not about you. Really. Learn more in this guest blog by Bob Burg.
Another Fred’s Optimism
Optimism isn’t blind faith but far-sighted faith. Fred Johnson is an example of optimism in action.
The Assessment Investment
Knowledge provides critical leverage for dealing with business and personal challenges. But it’s not enough to have access to lots of information. You need the ability to assess whether the information is valid and useful.
Mark Sanborn Remarkable Performance Keynote Speaker
Remarkable Peformance: Go for the Encore! There is nothing better than a performance that soars—one that really over-delivers and delights. I’ve seen the latter at the bagel shop near my home. There is a new manager at the shop who makes standing in line to hand over money a pure pleasure. When I was there…
Keeping Score: Up, Down or Sideways
How are you keeping score in your work and life? Make sure your scorekeeping matches your dreams and values.
Focus on the Victory, not the Loss
Optimism is about playing to win and not about playing not to lose.
Mark Sanborn Customer Service Speaker
Mark Sanborn is an acknowledged expert on customer service. He is also a bestselling author and acclaimed speaker. Learn about his work in customer service here.
Mark Sanborn Speaks on Motivation
Can you motivate others or do they motivate themselves? Keynote speaker and leadership expert Mark Sanborn speaks on these topics and more.