Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Deliberate Practice What the Eagles refer to as the circle of fear, modern performance researchers call “deliberate practice.” If you think that term suggests that we’re talking about something beyond normal practice, you’re right. Researcher and senior editor at Fortune magazine, Geoffrey Colvin, differentiates between practice and deliberate practice this way: “Simply hitting a bucket…
Practice won’t make you perfect, but it will make you better. They call it “the circle of fear”—”they” being the Eagles, one of the top five best-selling musical acts in American history. In fact, their album “Greatest Hits 1971-1975,” is the best-selling album in American history. For years their audience has continued to want more…
A true professional is not defined by the job he or she does, but how he or she does the job. When I first met Fred the postman (the real-life Fred Shea who I wrote about in my book The Fred Factor), I realized that he made delivering the mail both art and science; Fred…
Seasons Greetings from Sanborn & Associates. We wish you the merriest Christmas or happiest holiday tradition that you celebrate. May your New Year be filled with happiness, health and prosperity! Amazingly Accurate Predictions for 2012This is the time of year when many make predictions about the future. I’ve been thinking about what is ahead for…
Philip of Macdonia, the father of Alexander the Great, said, “An army of deer led by a lion is more to be feared than an army of lions led by a dear.” That may be true, but I’ve come to believe that Philip missed the bigger point: An army of lions led by a lion…
Cherry Crest Adventure Farm uses The Fred Factor to train staff and bring customers back again and again. Here’s how they do it.
Leadership Lessons ezine by Mark Sanborn
This week, the 2011 Nobel Prize for Peace was conferred on two women who changed the world around them for the better without ever having the benefit of a title. They both grew up in very modest circumstances in societies that don’t traditionally allow women to have important titles or positions of power. They didn’t…
Doing good things for others is good business. Here’s an example from Cafe Press.
This post is compliments of OnlineMBA.com. For many who reach the top echelons of business, retirement is a time to enjoy the spoils of a life well lived and years of hard work and perseverance. Others, however, take a different approach. For every businessman anticipating retirement, there’s also one who dreams of working until old age,…