Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

The Power of Practice: Part 2

Deliberate Practice What the Eagles refer to as the circle of fear, modern performance researchers call “deliberate practice.” If you think that term suggests that we’re talking about something beyond normal practice, you’re right. Researcher and senior editor at Fortune magazine, Geoffrey Colvin, differentiates between practice and deliberate practice this way: “Simply hitting a bucket…

Guest Blog: 15 Incredible Businessmen Who Refused to Retire

This post is compliments of  OnlineMBA.com. For many who reach the top echelons of business, retirement is a time to enjoy the spoils of a life well lived and years of hard work and perseverance. Others, however, take a different approach. For every businessman anticipating retirement, there’s also one who dreams of working until old age,…