A Poem for the Ages
This short poem summarizes the importance of taking action and fighting the good fight.
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
After the Applause: Analyze the Impact (Part 7)
You’ve given your speech–now what? It is time to analyze the impact and use what you learn to get better the next time.
The Breakthrough Performance (Part 6)
You’ve designed a breakthrough speech and prepared to give it. Here’s how to give a breakthrough performance.
Handling Customer Complaints (without Making a Wrong Turn)
Here’s yet another example of how smart people do dumb things in serving customers, and how you can learn from their mistakes.
The Trade Secret for a Breakthrough Performance (Pt 5)
What is the single best way to assure your success when you give a speech? Learn the secret in this blog, part five of an eight part series.
A Year of Success
Leadership Lessons ezine by Mark Sanborn
Want to be a Thought Leader? Here are 8 Difficult Steps
Creating the perception of being a thought leader is a lot easier than doing the hard work to be a thought leader. If you’re up to the challenge, here are eight difficult steps.
The Challenge of “Firsters”: Solutions (Part 2 of 2)
“Firsters”–those first time employees after graduation–offer challenges and opportunities. Here are some ideas to help make the most of those new hire relationships and pave the way for future success.
The Challenge of “Firsters” by Mark Sanborn & Eric Chester
First job employees fresh out of college or high school pose special challenges for leaders. Find out what those challenges are and how to meet them successfully.
Guest Video Blog: Eric Chester & The Entitlement Creed
What do you think when you hear “entitlement”? Read this guest blog and watch the video by Eric Chester to get a different perspective on entitlement.