Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
A personal note: This post is a tribute to Kent Taylor, founder and CEO of Texas Roadhouse who tragically passed in March 2021. Kent was one of the most intentional leaders I’ve ever met, and I am grateful I had a chance to make his acquaintance, and more importantly, learn from his example. He lead…
Working more hours to get more done is the downfall of most failed leaders. This problem is due to a lack of capacity. Capacity is the amount that something or someone can produce. When someone moves into leadership, they typically have more responsibility. If they don’t increase their capacity per hour, they will by necessity…
The principles that make any business success apply to businesses of every size. Here’s a detailed example of how Envisioning Green accomplished extraordinary small business success.
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