How to Avoid Rude Results
Few things are worse than indifferent treatment of customers, but being rude is one of them. How do you know if your organization is guilty and what can you do? Find out what I learned from a terribly rude interaction.
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
How to be a Smart (not a Sore) Loser
Nobody likes to lose but it is even worse to be a sore loser. Losing can fuel future victory. Learn seven ideas on how to be a smart loser.
Create Your Best Presentation: the 10 MiM Exercise
Learn how to be a more effective speaker using the “never again” and “MiM” techniques.
Leadership Lessons
Here’s an important reminder. Feel free to share this graphic with your team.
Going from Zero to Hero
Great leaders want heroes on their team, not zeros. What is the difference? Learn how you can teach, encourage and reward all employees on how to become heroes to their team members, customers and clients.
10 Reasons Why Change Fails
A leader’s success depends on her or his ability to lead change. Here are ten reasons organizational change fails.
4 Exercises that Will Make You a Better Speaker
Until you apply what you know you won’t be a better speaker or presenter. Use these four exercises to immediately increase your impact.
7 Big Surprises from My Research on Leadership During Crisis
Find out how well leaders performed during the Covid crisis, the big surprises from Mark Sanborn’s national research project and what you can do now to lead the future that is already here.
6 Shifts for Leading The Future that is Already Here
The future has arrived. It is here now. What should you do to succeed as a leader? Here are the six essential shifts.
Learn These Platform Mechanics to Make Every Speech Rock
Great speakers come in all sizes and styles but they use the same tools to deliver successful speeches. These are the platform mechanics you need to understand and use. Learn what they are in this article.