Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
OpenAI is an artificial intelligence research laboratory consisting of the for-profit OpenAI LP and its parent company, the non-profit OpenAI Inc. The company is focused on developing and promoting friendly AI in a way that benefits everyone. One of their most notable product is GPT (Generative Pre-trained Transformer) a language model trained on a massive amount of data and able to generate human-like text. ChatGPT is a variant of GPT model fine-tuned for conversational purpose.
Focus is an essential leadership skill. Learn how Gandhi used it to change history, and learn why you need it and how you can develop it.
“Be a good person” is a worthy goal, but what does it mean? What does it mean to be a good person in the work you do? There are two keys. Learn what they are.
I learned a lesson in first grade that effective leaders need to learn today. Sometimes you’ve got the right person in the wrong room.
Few things are worse than indifferent treatment of customers, but being rude is one of them. How do you know if your organization is guilty and what can you do? Find out what I learned from a terribly rude interaction.
Nobody likes to lose but it is even worse to be a sore loser. Losing can fuel future victory. Learn seven ideas on how to be a smart loser.
Learn how to be a more effective speaker using the “never again” and “MiM” techniques.
Here’s an important reminder. Feel free to share this graphic with your team.
Great leaders want heroes on their team, not zeros. What is the difference? Learn how you can teach, encourage and reward all employees on how to become heroes to their team members, customers and clients.
A leader’s success depends on her or his ability to lead change. Here are ten reasons organizational change fails.
