Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
What you should and shouldn’t sacrifice to reach your goals. From Joe Calloway: I found this definition of sacrifice: “to give up something for something else considered more important.” I’m going with that. If you’ve set the right goal, you should sacrifice pretty much anything and everything for it, because if it’s your goal –…
Learn 5 quick lessons on how to develop others.
Here’s a test of great writing: you want to print it as a document.
Learn about leadership styles around the world in this terrific infographic.
Survival is the beginning point, not the goal. Don’t get stuck in survival mode.
What is most likely to kill your customer service delivery? Customer service enemy #1.
Are you “awesome”? That depends…
Here are five simple things you can do to instantly improve your customer service.
Become a better speaker quickly by learning and practicing these 5 simple tips.
The only thing better than good leaders at the top of your organizations is good leaders at every level. Find out how to develop “an army of lions led by a lion” in this article.