Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Over the years digitization and electronic media have dramatically impacted the way we speak and write. Some of the changes have happened slowly, some more quickly but all are important to understand to be a successful communicator today. Find out what thirteen of these big changes are.
If you think better you will lead better. Learn the most common thinking mistakes leaders make and you’ll improve your thinking.
If you want to lead and influence others, you need to start with yourself. Self-leadership is the necessary first step to leading others.
I saw a little boy dressed as an astronaut. He taught me an important lesson. Find out what it is.
Self-awareness is the cornerstone of effective leadership. In today’s fast-paced and ever-evolving business landscape, leaders who possess a deep understanding of themselves can navigate challenges with clarity, make informed decisions, and inspire their teams to do the same and achieve success.
Here are seven things you can do right now to become a better leader. Take action today to improve.
Here are 10 things great communicators always do.
Knowing how to do effective follow up after a meeting, sales call, job interview or business event can dramatically boost your success and help you build better relationships.
Extraordinary companies do many things to create leading edge customer service. Here are five things you can do to be exceptional too.
The scientific study of leadership began in the twentieth century. Here’s what you can learn from the history of leadership theory that will make you a better leader today.