Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
My friend Kary Oberbrunner is an engaging and innovative speaker, author and coach. His latest project is a young adult book of fiction called The Elixir Project. What drives the plot is the premise of how we get “hacked” metaphorically and literally, and the non-fiction aspects of the book have important implications for us as leaders,…
This is an email I recently received from Uber. It is a simple but eloquent business touch: It reinforces my good behavior as a passenger. It reminds me that I’m being evaluated. It invites me to share my recognition through social media (I didn’t but am sure many do). It gives Uber another reason to…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about how to finish the year strong.
Today is #GivingTuesday, the National Day of Giving, in wonderful contrast to Black Friday and Cyber Monday. This day is about giving back, which reminded me of my dear friend, regrettably no longer with us, Charlie “Tremendous” Jones. Charlie “Tremendous” Jones is one of the most philanthropic people I know. Throughout his life, he has given…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about their favorite meal in this fun little video.
An audience member recently asked me, “What is the biggest change you’ve seen in leadership in the past 30 years?” I didn’t have to think about it long. “The biggest change I’ve seen isn’t in leadership,” I replied. “The biggest change is in followers. They don’t think of themselves as followers anymore.” When was the…
Lots of speakers and consultants like to scare audience and clients. “If you don’t change, you’ll become extinct!” Here’s the funny thing: I see lots of staid and stodgy companies that haven’t changed much in years and don’t look like they intend to change any time soon. Extinction—going out of business—is always a possibility, but…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about one thing they wish they had done sooner.
Over 25 years ago when I was a young speaker in the business, I met Bernie Swain and Harry Rhoads, the founders of Washington Speakers Bureau. They were then and are now true class acts, and they were very supportive and helpful early in my career. Bernie has written a great new book about the…
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about one struggle for businesses.