Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

The Learning Quadrant: Being Intentional with Your Intellect

“The illiterate of the 21st Century are not those who cannot read and write but those who cannot learn, unlearn and relearn.” Alvin Toffler said that in his book Powershift…in 1991. I believe it is still true today. But how many people intentionally improve their learning skills? In today’s fast-changing environment, there’s really no choice—to…

The Performance Quadrant: Reaching New Heights of Success

Growth is good. Being able to grow in multiple areas of your life is exceptional. Getting better in all four areas of the Potential Matrix—performing, learning, thinking, and reflecting—is a powerful strategy for overall improvement. But you don’t maximize one area unless you’re advancing in the others as well. Combined, all four create a powerful…