Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

Increase Capacity: Expanding Your Skill and Confidence

You and I know what is probable, but seldom understand what is possible. Andrew Shapiro is an example of someone who blew through “probable” and set a new standard for “possible.” Inspired by his father’s triumphant battle with cancer, Andrew committed himself to setting a Guinness World Record for pull-ups. He practiced incessantly, building his…

Engage Others: Learning from the Pros

Did you know that Thomas Edison, Henry Ford, Harvey Firestone and Charles Lindberg were good friends? They had homes in Florida and often fished, dined, and socialized together. These highly successful men shared similar interests and philosophies, and through their individual perspectives and ideas, they challenged, sharpened, and expanded each other’s thinking. We become greater…

The Thinking Quadrant: Turning Daydreams Into Strategies

[vc_row][vc_column][vc_column_text]Descartes said, “I think, therefore I am.” Since we are thinking, Descartes asserted, we must certainly exist. But it is also true: I think better, therefore I become better. Effective thinking is the strong foundation for everything that happens. It’s where dreams and plans begin. Thinking casts a vision and then comes up with a…

The Learning Quadrant: Being Intentional with Your Intellect

“The illiterate of the 21st Century are not those who cannot read and write but those who cannot learn, unlearn and relearn.” Alvin Toffler said that in his book Powershift…in 1991. I believe it is still true today. But how many people intentionally improve their learning skills? In today’s fast-changing environment, there’s really no choice—to…

The Performance Quadrant: Reaching New Heights of Success

Growth is good. Being able to grow in multiple areas of your life is exceptional. Getting better in all four areas of the Potential Matrix—performing, learning, thinking, and reflecting—is a powerful strategy for overall improvement. But you don’t maximize one area unless you’re advancing in the others as well. Combined, all four create a powerful…