Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
A client recently told me about the amazing Halloween celebration they were having for their employees and their families. He made it sound so good I wanted to go, too. Then he said, “It doesn’t make us more productive, but it is fun.” I respectfully disagree. I think having fun does make an organization more…
Your purpose is essential to pursuing your potential. If you want to be everything you can be, you need a compelling reason, and that is your purpose. It takes a strong why to power the what and how of making your best better. In my new book, The Potential Principle, I map out four essential areas to focus on for personal and…
You and I know what is probable, but seldom understand what is possible. Andrew Shapiro is an example of someone who blew through “probable” and set a new standard for “possible.” Inspired by his father’s triumphant battle with cancer, Andrew committed himself to setting a Guinness World Record for pull-ups. He practiced incessantly, building his…
Did you know that Thomas Edison, Henry Ford, Harvey Firestone and Charles Lindberg were good friends? They had homes in Florida and often fished, dined, and socialized together. These highly successful men shared similar interests and philosophies, and through their individual perspectives and ideas, they challenged, sharpened, and expanded each other’s thinking. We become greater…
Isaac Newton understood the value of focus. He credited his many successes and discoveries as “owing more to patient attention than to any other talent.” How focused are you? How much time do you waste each day on low-priority or ineffective activities? Imagine what you could accomplish if you stayed consistently focused on other, more…
Change is a constant. (Ho hum.) But if you know that, what are you doing about it? If you are committed to making your best even better, you won’t just react to change, you’ll create it. In this blog series, I’ve been sharing tips from my new book, The Potential Principle, on where to focus on…
An inscription was carved over the door to the temple of Delphi twenty-four hundred years ago: Know thyself. It’s good advice for living a rich, meaningful life. And it’s a great tip for improving yourself personally and professionally so you can achieve your full potential. Here’s my rule of thumb: To grow yourself, you must…
[vc_row][vc_column][vc_column_text]Descartes said, “I think, therefore I am.” Since we are thinking, Descartes asserted, we must certainly exist. But it is also true: I think better, therefore I become better. Effective thinking is the strong foundation for everything that happens. It’s where dreams and plans begin. Thinking casts a vision and then comes up with a…
“The illiterate of the 21st Century are not those who cannot read and write but those who cannot learn, unlearn and relearn.” Alvin Toffler said that in his book Powershift…in 1991. I believe it is still true today. But how many people intentionally improve their learning skills? In today’s fast-changing environment, there’s really no choice—to…
Growth is good. Being able to grow in multiple areas of your life is exceptional. Getting better in all four areas of the Potential Matrix—performing, learning, thinking, and reflecting—is a powerful strategy for overall improvement. But you don’t maximize one area unless you’re advancing in the others as well. Combined, all four create a powerful…