3 Things That Test a Leader
You can recognize true leadership by how a person responds to one of these three tests. How do you do when faced with these challenges?
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
The Best Way to be Larger than Life
Is it good to be “larger than life”? It can be if you know the best way to do it. It will make you an in demand, encore performer.
The Hope of Thanksgiving
Here are the hopes I have for all of us as we celebrate Thanksgiving.
Watch the Doors: How Initial Impressions Make or Break Your Business
The “doors” of your business are all the ways prospects and customers enter into doing business with you. The welcome or they warn. That’s why you need to give them careful attention.
What Good is a Title? (And why you don’t need one to be a leader)
Titles are often desired and can be useful, but they don’t make someone a leader, nor should they keep anyone from leading. Find out why you don’t need a title to be a leader.
When Service Becomes a Disservice
Independent and chain bookstores are working hard to survive. It is a tough time to be a bookseller. I want bookstores to succeed in a new world where so many books are sold online. In a perfect world, I prefer bricks and mortar and digital. I’ve been a long time fan of Barnes & Noble.…
Communicate Like a Leader and Crush the Clichés
Leaders communicate with gravitas to be heard and taken seriously. The problem is that common language and hyperbole don’t help. That’s why you need to crush the Jedi Master who have superpowers.
Status Quo is Dangerous
Do you think that once you become really good there is no need to get better? Learn why the status quo is a myth (and what happens if you don’t keep getting better).
7 Leadership Lies You Need to Stop Believing
Leadership keynote speaker Mark Sanborn explains seven leadership lies that you need to stop believing to become a better leader.
Five Things your Employees Hate that They Won’t Tell You
Mark Sanborn, keynote leadership speaker, explains five things you might be doing that your employees hate (but won’t tell you about).