Checklist for Leaders: 7 Keys for Reaching a Brilliant Conclusion
You reach conclusions and make decisions every day. Here’s a checklist for success.
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
The Big Excuse that Covid-19 Killed
Covid-19 has been dangerous to health and well-being, but it also killed one of the biggest excuses most of us have used for not getting things done. Find out what that excuse is.
Welcome to the New Abnormal
What happens after Covid-19? When will things be back to normal? They won’t. Welcome to the new abnormal.
15 Things You Can Do Now to be a Better Leader
Effective leadership requires ongoing education and action. Here are 15 things you can do right now–in the midst of COVID 19– that will make you a better leader.
What Covid-19 has Revealed about All of Us
Who are you? Covid-19 or any crisis will reveal that if you pay attention. And you will have the opportunity to change and improve as a result.
A Poem for Our Times
In this time of uncertainty, insight and wisdom are needed more than ever. Sarah Bourns is a Pastor of Mission + Formation at Hope Midtown Church NYC. (Facebook or Instagram: @sarahbourns) She is living and ministering at the epicenter of Covid 19 and has written a profound poem about what we are all facing. Thank you, Sarah.
The Ultimate Choice in Any Crisis
You didn’t choose the pandemic, problems and crisis you are going through. But you can still make the ultimate choice,
and make it well. Find out what it is and how to do it.
The Question of These Times and 6 Ways to Answer
Most are facing the greatest crisis of their lifetime. What is the question we should be asking? And how can we answer?
Feedback Deserves More Than a Form Response
When a customer takes time to provide feedback, take it seriously. And don’t respond with a form letter.
Define Your Moments
You’ve heard of “defining moments.” Those are the moments in time that define you. But there is more power in defining your moments. Learn how in this post.