Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

Smarter Sooner

Much of what matters in life can’t be taught—only lived. You can read about patience, but you don’t develop it until life tests you. You can study priorities, but you don’t learn them until you violate them and pay the price. You can talk about gratitude, love, or meaning, but they deepen only after you’ve tasted loss, success, failure—or all three.

How to Lead Disruptively

Disruption, by its nature, is at best uncomfortable and at worst devastating.

It interferes with routines, challenges assumptions, and almost always requires extra effort. However, when it comes to leadership, disruption can be not only good but essential for success. Disruptive leaders challenge the status quo, foster growth, and drive innovation within their teams and organizations.