Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Of the 25 powerful things you can do to make 2025 extraordinary, here is one: Prioritize Thinking Time: Schedule uninterrupted periods to reflect and strategize, enhancing decision-making and leadership effectiveness.
William of Ockham, a 14th-century English Franciscan friar, philosopher, and theologian, holds a remarkable place in intellectual history. Known for his sharp and insightful thinking, Ockham’s contributions to logic, metaphysics, and epistemology continue to shape our understanding of the world. His commitment to clarity and simplicity is perhaps best captured in his most enduring legacy: Ockham’s Razor.
What if we approached the holidays not as something to endure, but an experience to savor and enjoy? This year, I’ve decided to adopt a different approach: Instead of getting through the holidays, I’m getting into them.
As someone who has spent countless hours on both sides of a microphone, I’ve realized something profound: there isn’t a speaker out there who doesn’t have something to teach me. Yet, the paradox is that I haven’t learned from every speaker I’ve heard. Here’s why…
Extraordinary leaders go beyond conventional expectations, taking bold actions that often challenge the status quo. Here are five of the most outrageous yet powerful acts. Caution: they aren’t for everyone.
Leaders are good thinkers; great leaders are great thinkers. Here are six simple yet powerful suggestions to help you think more effectively and reap the rewards that better thinking brings.
Fall is here and this is (as all times are) a good opportunity to tune up your business and your life. Here’s a list of ideas you can use improve every area of your personal and professional life.
Nearly everyone says they’d like better relationships, but how? Learn five ways leadership build better relationships.
Peggy Noonan commented that people running for President often try to come across as normal. She points out that wanting to be the leader of the free world isn’t really normal, and it isn’t the aspiration nor ability of most people. But she sees that grand pursuit as noble and good.
“Besides,” she says, “normal is overrated.”
My book, The Fred Factor, talks about how to turn ordinary into extraordinary by using the real life example of Fred Shea, my postal carrier when I first moved to Denver. Here is a summary of what “Freds” do in their work and in their lives. I hope it stimulates your thinking about what you can do to turn ordinary into extraordinary.