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  • About Mark
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    • Extraordinary Leadership
    • Extraordinary Service
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There Is Still Room For Very, Very Good

Customer Service, Mark Sanborn's Blog, Mark Sanborn's Leadership Blog, SalesBy Mark SanbornMarch 19, 2018

I had lunch at a New Orleans style restaurant near my hotel. The outside was neat but nothing special. There was no bar. The seating space was small. Yet the restaurant was full with a steady stream of customers. Why? Because the food was very, very good. Yes, the service was very good as well but not notable. And…

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