September 2012
Leadership Lessons ezine by Mark Sanborn
Even tough times can hold good reminders.
Recently in the span of three days I learned of the passing of two people. One was someone I knew in high school and another a professional colleague.
I was saddened by the news, and knew that their families and friends were grieving. If something good can come out of such tragedies, it is the reminder that life is short and we should live fully. We never know which day will be our last.
Reminders have the power to shape us. Tragedy and crisis are harsh reminders, but they still teach useful lessons. When we experience those remorseful reminders, but we shouldn’t ignore them.
But what if we ordered our lives so that we had more positive reminders each day?
Would it be good to look at art and nature regularly to remind us of grandeur?
Wouldn’t it be a great idea to write a thank you note each week as a reminder of gratitude?
What would happen if we made it a point to read about successful entrepreneurs and scientific discovery to remind us of opportunities?
Would making time to go a museum or sign up for a class remind us of the importance of curiosity?
Millions around the world watched the 2012 Olympics in London. One reason: it was a reminder of the possibilities of human achievement.
What can we make of the bad reminders?
When someone is petty, it should remind us not to stoop to such behavior.
Hurtful words overhead can remind us to not be a source of such language.
If another is evil, it should remind us to stand for good, to stand against the evil.
When we encounter rude behavior, it can remind us of the critical need for civility and politeness.
Many reminders find us and even the bad can be used for good.
Here’s the key: when something significant in life happens, simply ask yourself, “What should this remind me to do?” (or “not do” as the case may be.)
We’d do well to consciously create the right reminders and understand and use the ones thrust upon us.
Feature Blog
Customer Service Strategies of the World’s Best Brands
http://www.marksanborn.com/customer-service-strategies-from-the-worlds-best-brands/
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