And Your Point Is?
Are you clear on what you’re offering and what you want people to do?
Five Magic Words
Here are five words you can use to work magic with your customers.
How to Not Get Taken Seriously
Do any of these ten things and you probably won’t be taken seriously in your written communications.
Global Crisis: Empathy Shortage
When there is shortage in your own life, are you able to express empathy to others?
Return to Uncommon “Common Sense”
Has common sense become uncommon?
Easier for Whom?
Who are you trying to make life easier for: your customer or yourself?
The Ultimate (Customer) Revenge
If your customer service is bad enough you might become the focus of a music video (and that’s not a good thing).
Beyond Best Practices
When you go beyond “best practices” you’ll take your work and organization to a higher level of competitiveness.
Thinking for Yourself Isn’t That Easy
Do you think you think for yourself? Think again…
How Most Battles are Won
Tactic switching is used by successful and creative people in business and life.