Dining at the Idea Buffet
Dine frequently at idea buffets. But don’t forget to turn those nutrient rich ideas into mental muscle.
Quick Feedback is Better than No Feedback
If you want customer feedback, make it quick and easy or you may not get it.
Innovate To Be Great
Leaders are often innovators. The good news: you can learn to be more innovative by paying attention.
Book Excerpt: Innovation is Everybody’s Business
Robert Tucker, innovation guru, explains the four principles of personal innovation. Read this expert from his excellent book, Innovation is Everybody’s Business.
Startling Statistics are Symptoms
Nobody wants to be impacted by startling statistics that hurt their health or well being. Leaders and educators need to address the causes of underlying problems before they become symptomatic.
A Contrast In Follow Up
Follow up–for leaders and those in customer service–is critical. Here are two contrasting examples to learn from.
Contagious
New research says obesity is contagious. What else might you catch from others?
How To Give A Speech: 7 Tips On What NOT to do
Do you know how to give a speech? Giving a good speech is hard. It can be uncomfortable, awkward, and nerve-wracking. Especially if you struggle with public speaking. There are seven common reasons why an executive’s presentations and speeches fail: 1. Disregard for time. 2. Unclear purpose. 3. Inadequate preparation. 4. Failure to capture attention.…
Guest Blog: It’s Not Just Who You Know by Tommy Spaulding
Tommy Spaulding’s new book It’s Not Just Who You Know provides insights into the power of relationship building and how to do it.
Good Service is still better than a Good Reminder
There is a better strategy than recovering from a service failure: prevent them from happening. Much of what sends customers away is within your control.