United Airlines: It is Always About the People
It is easy to complain about the airlines. It is also important to acknowledge the men and women who are committed to excellence. Captain Denny Flanagan is an example, and he flies for United.
How Any Business Grows: A Case Study
For five years, Russ and Kenna Coltman grew a successful business using the timeless principles of quality, teamwork, customer service, courtesy, trust and value. Learn how to build your business on the basics of greatness.
The Science of Happiness and Success (Part 1)
Learn what science has taught us about happiness and success, and what you can do to have more of both.
The Shortest Book Summaries Ever
Recently an Amazon reviewer said that my 112-page book The Fred Factor was about being thoughtful and nice and ended with a dismissive “so I just saved you the time and money of reading it.” Gee, thanks. In the same spirit of public service inspired by my Amazon reviewer, I thought I’d take on a…
Another Fred’s Optimism
Optimism isn’t blind faith but far-sighted faith. Fred Johnson is an example of optimism in action.
Mark Sanborn Customer Service Speaker
Mark Sanborn is an acknowledged expert on customer service. He is also a bestselling author and acclaimed speaker. Learn about his work in customer service here.
Mark Sanborn Speaks on Motivation
Can you motivate others or do they motivate themselves? Keynote speaker and leadership expert Mark Sanborn speaks on these topics and more.
Mark Sanborn Leadership Speaker
Mark Sanborn is an internationally recognized authority on leadership, acclaimed speaker and bestselling author. This blog explains his work in leadership development.
A Fred Sighting at Jason’s Deli
“Freds” are everywhere. Here’s a quick story about a Fred-sighting at Jason’s Deli.
Fred Delivers Pints & Profits in the U.K.: Guest Blog by David Hoare
Hall & Woodhouse is a market leader in brewing and hospitality in the U.K. Learn how The Fred Factor is used in delivering pints and profits.