MISS to HIT
An easy acronym for getting people to try new things.
Team Leadership: Problem or Solution
Team leaders are either the problem or the solution. There is not middle ground.
One Word to Improve Service and Profits
What one word can make your service better and your business more profitable? The answer is easy. Read this article and find out.
How to Increase Creativity in 128 Words
How to increase creativity and innovation in 128 words.
Six Job Opportunities You Need to Know About
If you already have a job you may not be interested in any new job opportunities but please reconsider. To advance your career and your effectiveness you need all six of these jobs and you can easily integrate them into your current job.
Judge Wisely To Lead Better
Appearances can be deceiving and make for poor judgment. Here’s how to judge more wisely.
Big C little c Change: How to Change the World Today
You can change the world today, in big and little ways. Here’s how.
A Short Riff on Unreality
Mixing reality with unreality is an invitation for confusion.
Service Recovery: How Not to Do It
Don’t say that you value the customer’s business and act like you don’t. How you recover from service failures is critical.
How Leaders Keep the Spirit Alive
Here’s what you can do to keep the spirit of the season–or anything important–alive in your work and life.