1. Stop worrying. If you can’t do something about what worries you, worrying won’t help. And if you can do something to address your worries, then do it. Action is the antidote to worry. 2. Learn something new. Add to your reservoir of knowledge and keep your learning skills in shape by periodically tackling new…
How do you “delete” a customer or client? Here’s an example: I found a great masseuse near my office. Getting older and living in airplane seats makes therapeutic massage a necessity for me rather than a luxury. I liked the online scheduling option so used it to make appointments. Last time I tried to schedule… Continue Reading [icon name=”icon-angle-double-right”]
How do leaders accomplish more than others? And how do they achieve great things with others? I believe a leader’s success is due to his or her IQ: implementation quotient. That is the difference between common knowledge and consistent application. Implementation isn’t just about having good ideas; it is about acting on them. In a… Continue Reading [icon name=”icon-angle-double-right”]
In the most recent Five Friends post, “You’re Fired,” there is a common thread. The situations and the kind of people or organizations who got fired vary greatly, from a landscaping company to a restaurant chain to a medical doctor. The reasons for the firings vary, too. Some were triggered by something relatively small like a… Continue Reading [icon name=”icon-angle-double-right”]
“It never hurts to ask.” We often hear that said. But is it true? Recently someone asked me for a favor. The request came in an impersonal form email. I had some business dealings with this person many years ago. Since then, I had heard from them only once when they asked another favor. I was…
Every leader yearns for a team that rises above merely “going through the motions” to get the job done. The dream is a team that distinguishes itself by its excellence, a team that displays enthusiasm, innovation, and a sense of ownership. The question, of course, is how to lead a team to that place of…
1. Ask a question. “What do I most want and/or need to learn at this conference?” Identify your own learning objectives to leverage your results. 2. Have an agenda. Review the schedule in advance and create an agenda of the sessions and events you definitely want to attend. Don’t wait until you arrive onsite. 3. Make…
When I find myself getting really bad service, I try to extract lessons I can share with my clients. There is a national chain of upscale seafood restaurants where I’ve always enjoyed dining. I took my family, my brother and sister-in-law and mother there to celebrate my youngest son’s birthday. The experience couldn’t have been…
1. Who are the best at this? Emulation is one of the quickest ways to learn. Do you know who the best people are in your field or area of interest? Are you familiar with the top performers? Who do you look to as an example to learn from? Don’t just learn what the best do, make…
While working for a client in Las Vegas, I dined at the bar in the well known hotel’s steakhouse. Both bartenders were busy and I respected that. When they asked for my order, they were professional but very matter of fact. I asked a couple questions about recommendations and their responses were to the point…