Mark Sanborn Speaks on Motivation
Can you motivate others or do they motivate themselves? Keynote speaker and leadership expert Mark Sanborn speaks on these topics and more.
Precision Matters
Precision matters in business and life. “Literally” shouldn’t be confused with a close approximation. Learn how being precise increases your value proposition.
Details, Extras & the Personal Touch of Extraordinary Service
If you aspire to providing extraordinary service, don’t ignore the details, extras and the personal touch.
Guest Blog by Dave Marr: A Simple Technique for Better Listening
Here is a simple technique that will immediately make you a better listener. Read this guest blog by Dave Marr of t2 Management Training to learn what it is.
Fred Delivers Pints & Profits in the U.K.: Guest Blog by David Hoare
Hall & Woodhouse is a market leader in brewing and hospitality in the U.K. Learn how The Fred Factor is used in delivering pints and profits.
It Works
If your processes and systems don’t work, all is lost.
Customer Service: Sorry Seems the Hardest Word
Mistakes happen. Customers are disappointed. Why is “sorry” the hardest word for service providers to use?