Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Is it possible too read too much? Yes, if reading prevents you from thinking. Passive reading can be a substitute for the harder work of thinking and learning. We fool ourselves if we think a large input of ideas will necessarily benefit us. Until we digest those ideas and ultimately apply them, then reading is…
Thoureau said “Don’t read the Times; read the eternities.” He knew the value of timeless truths. (And I recognize the phrase “timeless truths” is redundant–all truths are timeless, but we need to be remnded of that sometimes). Circumstances change but truths endure. In an age of management philosophy du jour, make sure the underlying principles of…
I had lunch with the mayor of a major city yesterday. He is a democrat. He is also innovative, charming and erudite. He said he targeted getting big companies into his city because he believed they could be generous donors to worthwhile causes and charities. “Mayor,” I said, “that sounds like a Republican sentiment.” “That’s…
Yesterday at Starbucks I had spread out my newspaper on the footstool in front of the comfy chair I was using. When my coffee order came up, I walked a few feet to retrieve it. A woman and her four kids piled into my chair and the chairs nearby. I walked back over kind of…
Thanks to my friend Joe Scarlett for sending the following: During this political season let’s be reminded of these wise words: You cannot help the poor by destroying the rich. You cannot strengthen the weak by weakening the strong. You cannot bring about prosperity by discouraging thrift. You cannot lift the wage earner up by…
Darla and I went to see the new Adam Sandler movie “You Don’t Mess with the Zohan.” I love good comedy–sometimes even dumb comedy–and I’m no prude, but I was do disappointed with bits going over the top from funny to crass that I wanted to leave. My wife is an optimist, one of the…
Leadership Lessons ezine by Mark Sanborn
1. Get healthier Eat smaller portions Eat 5-6 times daily Stay hydrated Aim for a minimum of 30 minutes of physical activity if you’re really serious, 2. Call a past customer and ask what you could do to get him or her back. 3. Send a thank you note. 4. Write a personal note of…
Some of my least favorite junk mail includes requests with the phrase “…please don’t break the chain.” Those words alone cause me to delete the email. It shows a lack of intelligence and/or effort on the part of the sender. Keeping “the chain” or any chain intact is not on my daily list of things…
The Freedom from Religion Foundation has sponsored some billboards across the U.S. that say “Imagine no religion.” That’s pretty easy. Imagine millions of hours of effort and billions of dollars of aid donated by faith-based organizations suddenly gone. Imagine tens of thousands of homeless people with no shelter because missions are closed, and as many…