Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

Wise Words

Thanks to my friend Joe Scarlett for sending the following: During this political season let’s be reminded of these wise words: You cannot help the poor by destroying the rich. You cannot strengthen the weak by weakening the strong. You cannot bring about prosperity by discouraging thrift. You cannot lift the wage earner up by…

Break the Lame Chain

Some of my least favorite junk mail includes requests with the phrase “…please don’t break the chain.” Those words alone cause me to delete the email. It shows a lack of intelligence and/or effort on the part of the sender. Keeping “the chain” or any chain intact is not on my daily list of things…

Freedom from Religion

The Freedom from Religion Foundation has sponsored some billboards across the U.S. that say “Imagine no religion.” That’s pretty easy. Imagine millions of hours of effort and billions of dollars of aid donated by faith-based organizations suddenly gone. Imagine tens of thousands of homeless people with no shelter because missions are closed, and as many…

The Leader’s Voice

We often use “voice” to refer to a leader’s message and style. Today I’m referring literally to your voice as used in your ability to speak. One of my dearest friends has lost his voice. He is a professional speaker in the advanced stages of cancer and side-effects from the disease have left him unable…