Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

Make People Mad

Good leaders make us mad. Bad leaders make us mad, too. What’s the difference? A bad leader makes us made at him or her. We get mad about how they treat us, questionable ethics, bullheadedness, going the wrong direction and a plethora of other reasons. They make us mad because they aren’t good leaders. Good…

Leaders Are Readers

You’ve heard that phrase many times. I think I first ran across it in a book by Bennis and Nanus (how’s that for two great names for co-authors?). Not only does familiarity breed contempt; it can also breed neglect. Sometimes we discount the value of an idea because it is familiar. Andrew Carnegie said, “Reading…