Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
There was a long line waiting for the train at Denver International Airport. At the last minute a weasley guy swooped around us all and boarded first. Why did he do it? Because he could. He put his egocentric needs above decorum or courtesy. It was an act of entitlement. The same principle applies to…
I’ve blogged about my recent trip to Bogota to speak on the International Customer Service Forum with Tim Sanders and Joseph Michelli. The three of us had lunch one day that was hosted by our friends at Hi-Cue. I hadn’t seen or spoken to Tim for quite some time (we sometimes communicate by email) and…
Each year I try to write something to appropriately commemorate the tragedy of 9/11. This year I will share, with her permission, something my friend and fellow speaker Shari Harley wrote: “Every year on September 11th I appreciate being alive and wonder why I’m not dead. I worked in the World Trade Center on September…
I recently heard Natalie Tysdal, morning news anchor on Channel 2 in Denver, talk about her commitment as a journalist. She said that sometimes journalists look for the “juicy” angle in a story because that will increase ratings. Natalie has personal experience having once been at the center of a news story that was spun…
It is a fine day indeed when you can drive $1 million worth of exotic automobiles before lunch. And that is just what I did on September 6, 2007. I was at West Baden Springs Resort in French Lick, Indiana for the inaugural World Class Driving Festival. Chief Executive Officer Alan Rae and COO Jean…
Sarah Palin’s teenage daughter is pregnant and some are seemingly outraged. I find this ironic given that the vocal majority winked and didn’t think it was a big deal that a married president of the U.S. receives oral sex from an intern in the oval office. A double standard. What is refreshingly amazing about candidate…
The Encore Effect: How to Achieve Remarkable Performance in Anything You Do officially releases September 2. If you choose to purchase a copy, you’ll receive a free online performance assessment ($24.95 value) and some other great resources from my remarkable colleagues and friends. To learn more, go www.marksanborn.com/moreencores!
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Before you buy into the argument that the wealthy aren’t taxed enough, consider: The wealthiest 1% of the population earn 19% of the income but pay 37% of the income tax. The top 5% earn 33% but pay 57%. The top 10% earn 44% but pay 68%. I have a degree in economics. Here’s something…