Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

Leadership E’s

Exchange: the present for the desired future Experiment: with what works and what doesn’t Envision: the specific outcome or end result Enlist: others to achieve the vision Enliven: your team to be inspired and work with purpose Educate: so people become better in the process Exchange: ideas about how to do everything better Expand: thinking…