Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
This morning Nancy Pelosi was on CNN saying that in terms of the U.S. automakers “…it is clear that bankruptcy is not an option.” The same newscast aired a story about a school district asking for a huge bailout. Their reasoning was if Wall Street and the auto makers could get help, why not them?…
Recently the Wall Street Journal interview Michael Lewis, author of Panic: the Story of Modern Financial Insanity. I believe his concluding comments are very timely and profound: “We have entered a period of risk aversion unlike anything we’ve seen in our lifetime. Investors will be too wary for a while. You’ll read stories about people…
how to create an encore: pay attention to nuances
what to do about the “it” that runs downhill
plan to do something remarkable
Leadership Lessons ezine by Mark Sanborn
Whether your candidate won or lost, your business is up or down or your health good or poor, the following quote (the last lines of Self-Reliance) are worth considering today: “A political victory, a rise of rents, the recovery of your sick or the return of your absent friend, or some other favorable event raises…
John F. Kennedy said “Ask now what your country can do for you. Ask what you can do for your country.” Those words seem lost to history during this election. A primary focus has become who will get the most tax breaks from which candidate. The question I hope voters will ask is, “Who will be best for the…
how to keep your job in tough times
new online training, customer service training, video-based