Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Whether the coming year is exciting and new or redundant and boring is up to you. To create an encore year-the kind of year you’d like to repeat again instead of forget about forever-develop a plan. Here’s what I suggest: Be a game changer. Why does Starbucks get so much attention? They were a game changer. Historically…
What I learned from lots of time to think.
You are not your net worth
Ask yourself these questions to prepare for a healthy and prosperous New Year.
What questions do you need to ask to plan for the year ahead?
pity the man or woman…who likes but does not love.
Enough doom and gloom already. The sky is falling and we’re the ones pulling it down. Our ever responsible media can’t seem to stick to what’s happening; journalists feel to consistently add bleak commentary. If it bleeds it leads has always been true. I’ve come to believe the media is actually opening veins with all…
we need leaders who can provide hope
One of the great things about my work is I get to meet so many creative and talented people. Over the years I’ve appeared on programs with and gotten to know Mike Rayburn, an amazing guitarist and communicator. Whenever he performs, he always brings down the house and truly is an encore performer. He has…