The Whisper
Listen for the whisper that is unique to you.
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Service Silliness
don’t be silly at delivering service like this example.
Fast Responders
service disasters require fast response
What To Do When You Become Leader
Here’s how to treat your predecessor when you become a leader.
No Limits
Ideas are the ultimate resource
Don’t Just Do It…
Do a lot of what creates greatness.
Got Space?
Are you too busy for your own good? Maybe you just need to get some more space.
Chasing Happiness
Don’t chase happiness, deserve it.
Try This
What would a great person do?
Socrates Speaks to Our Malaise
Socrates has advice for us moderns