I respect President Obama and truly admire his communication skills. I don’t always agree with the content of his remarks. With the debate and resistance over the stimulus plan, the president asked Congress if they weren’t tired of “business as usual” suggesting that coming together on the plan would truly be change. Realize that spending…
What do leaders do when they aren’t sure what’s going on? They stay agile.
thoughts and questions from the Kona Brewing Company
It is easy to stand out in an extraordinary way when you work for a less-than-extraordinary organization. But what happens when the place you work has a world class reputation for service? Recently I stayed at the Ritz-Carlton in downtown Atlanta. My friend Joseph Michelli has written an excellent book called “The New Gold Standard”…
Listen for the whisper that is unique to you.
don’t be silly at delivering service like this example.
service disasters require fast response
Here’s how to treat your predecessor when you become a leader.
Do a lot of what creates greatness.