Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

Make It an Encore Year

Whether the coming year is exciting and new or redundant and boring is up to you. To create an encore year-the kind of year you’d like to repeat again instead of forget about forever-develop a plan. Here’s what I suggest: Be a game changer. Why does Starbucks get so much attention? They were a game changer. Historically…