Questions from Kona
thoughts and questions from the Kona Brewing Company
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
The Secret Ingredient
It is easy to stand out in an extraordinary way when you work for a less-than-extraordinary organization. But what happens when the place you work has a world class reputation for service? Recently I stayed at the Ritz-Carlton in downtown Atlanta. My friend Joseph Michelli has written an excellent book called “The New Gold Standard”…
The Whisper
Listen for the whisper that is unique to you.
Service Silliness
don’t be silly at delivering service like this example.
Fast Responders
service disasters require fast response
What To Do When You Become Leader
Here’s how to treat your predecessor when you become a leader.
No Limits
Ideas are the ultimate resource
Don’t Just Do It…
Do a lot of what creates greatness.
Got Space?
Are you too busy for your own good? Maybe you just need to get some more space.
Chasing Happiness
Don’t chase happiness, deserve it.