Defend the American Dream
The American Dream is under attack
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Staying Power
Stay relevant to stay successful.
Why Leaders Ask
I recently witnessed a colleague turn in a poor performance. I remember thinking how difficult it would be to give him honest feedback on his performance but was instantly comforted by the fact that based on what I knew about him, he’d never ask. He’d prefer to either blame or rationalize his shortcomings or just…
Hair of the Dog that Bit You
Irresponsible spending is not the cure for irresponsible spending.
Which Side Are You On?
Are you a whiner or a winner? Here’s how to tell….
Clarity is Critical
leaders must be clear otherwise even the best intention and plans will fail
Good Questions
My long-time pal and colleague in the speaking profession Joe Calloway just interviewed me for our professional association. There are many things I like about Joe but I was reminded of something he does exceptionally well: he asks good questions. Asking good questions is a well-worn if not worn out topic in leadership. But what…
No Morphing
Don’t morph into someone you’re not…
Magical Service
The National Speakers Association is meeting this weekend at the Coronado Springs Resort in Orlando. I have been using the newly opened business center/concierge room. The facilities are nice, but the attitude and demeanor of the staff are exceptional. My first day here I had a concierge named Martha check on dinner reservations for Valentine’s…
Overcompensation
I’m not referring to Wall Street payouts, but to how society tends to respond to problems. Case in point: a laxity of regulation has resulted in a rush to over-regulate. Wall Street, Fannie Mae and Freddie Mac sounded the alarm and now Washington pours water on a fire already out. The current trend is not…