Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Pessimism goes much deeper than just seeing the glass as half-empty. It ties into an underlying fear that not only is the glass half-empty, it is half-empty with no hope of getting a refill. The combination of pessimism and a scarcity mindset virtually guarantees a losing outcome for everyone involved.If we believe we have what…
Use disciplines to improve.
A new book about how little things make a big difference.
Success or failure is in the attention to details
Passion by itself is overrated but it has big benefits if used well.
Faith is the recognition that you’re not in control…
Elite/Safelite technician proves to be a “Fred.”
There are problems with goals. Suggesting that is heresy to many.Goal setting have been such an important part of the vernacular of success that some have come to accept it as sacred. Goals are good, but there are some often ignored downsides. Technology is good but can be used for bad. Food is good, but eat…
I recently listened to a speaker who had an excellent message. Unfortunately, it appears the presenter had given the presentation many times and despite the old saying about familiarity creating contempt, in this case it didn’t create connection. The disconnect was that the speaker seemed glib. Here are some other things I was reminded of…
activity isn’t always the best option