Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Unemployment is high. People need work. People want a good job. Many, perhaps, but not all. Case in point: after receiving a resume we scheduled an interview with a job candidate last week. My schedule was tight and I had to forgo another meeting, but I wanted to accommodate the applicant. She didn’t show up.…
Do you think you think for yourself? Think again…
Feel like ranting? Think again.
Conversation is different than just talking. We need to revive the lost art of conversation.
Giving voice to complaints and resentments rarely helps. Here’s what do to instead.
A short prayer to consider.
Well, I am always interested in how people define normal in terms of the lives they lead. When I meet people on ski lifts they’re loving the mountain experience and dreading going back home to “normal.” When I’ve vacationed at the beach I hear similar sentiments. After congratulating someone on an award they’ll sometimes talk about…
What have you ignored and missed in your life?
Style enhances or distracts from your brand. Use style to differentiate yourself and your brand.
Want to sell better? Take a lesson from a tree trimmer.