Ideas, Integration and Implementation
Find and implementing good ideas is even more powerful when you integrate the ideas into your existing framework.
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Customer Service Backfire
Sometimes customer service strategies backfire.
Brand Awareness is Worthless
Here’s why you need brand insistence.
Beyond Best Practices
When you go beyond “best practices” you’ll take your work and organization to a higher level of competitiveness.
Job Anti Strategies
Unemployment is high. People need work. People want a good job. Many, perhaps, but not all. Case in point: after receiving a resume we scheduled an interview with a job candidate last week. My schedule was tight and I had to forgo another meeting, but I wanted to accommodate the applicant. She didn’t show up.…
Thinking for Yourself Isn’t That Easy
Do you think you think for yourself? Think again…
A Good Day for a Rant
Feel like ranting? Think again.
The Revival of Conversation
Conversation is different than just talking. We need to revive the lost art of conversation.
Don’t Syndicate Your Sorrows
Giving voice to complaints and resentments rarely helps. Here’s what do to instead.
A Short Prayer
A short prayer to consider.