Five Ways to Sharpen the Mental Pencil
Here are five quick tips for better thinking.
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
A Congratulatory Blog to the CEO of U.S. Air
Yet another classic example from U.S. Air about how to alienate people and lose customers.
And Your Point Is?
Are you clear on what you’re offering and what you want people to do?
Five Magic Words
Here are five words you can use to work magic with your customers.
How to Not Get Taken Seriously
Do any of these ten things and you probably won’t be taken seriously in your written communications.
Obama’s Misstep
Effective leadership deals with objections in advance.
Global Crisis: Empathy Shortage
When there is shortage in your own life, are you able to express empathy to others?
Return to Uncommon “Common Sense”
Has common sense become uncommon?
Easier for Whom?
Who are you trying to make life easier for: your customer or yourself?
The Ultimate (Customer) Revenge
If your customer service is bad enough you might become the focus of a music video (and that’s not a good thing).