Secrets, Hidden Knowledge and Hype
Beware of hidden knowledge and/or secrets. In reality either are probably just hype.
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Opportunities
Go from spotting problems to exploiting opportunities. Here’s how.
Are You Really “In Control”?
We aren’t in control as often or as much as we’d like. Here’s a strategy that is more useful than simply trying to be proactive.
Extraordinary! Simple Strategies for Spectacular Success
Here’s your opportunity to participate in a unique webinar titled “Extraordinary! Simple Strategies for Spectacular Success” where I’ll share the best of the best of my work; the most important ideas distilled from 8 books, 2200 speeches and seminars and over 20 training and development products. I realize that your time is valuable and that you most…
Five Ways to Sharpen the Mental Pencil
Here are five quick tips for better thinking.
A Congratulatory Blog to the CEO of U.S. Air
Yet another classic example from U.S. Air about how to alienate people and lose customers.
And Your Point Is?
Are you clear on what you’re offering and what you want people to do?
Five Magic Words
Here are five words you can use to work magic with your customers.
How to Not Get Taken Seriously
Do any of these ten things and you probably won’t be taken seriously in your written communications.
Obama’s Misstep
Effective leadership deals with objections in advance.