Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

Leadership Quotes

Lessons for Leaders “…companies that do make a lot of money almost never have as their goal ‘making a lot of money.’ They tend to be run by enthusiasts who, in the normal course of gratifying their own tastes and curiosities, come up with products or services so startling, so compelling, and so exciting that…

The Holographic Team

Hungarian inventor Dennis Gabor won the Nobel Prize in physics in 1971 for his invention of holography. Today holograms are familiar to most Americans. From usage by Disney at its amusement parks to imprints on credit cards to framed wall hangings, this three dimensional photography is increasingly familiar to most Americans today. What is less familiar to most…

Fit to Lead

5 Steps to Fitness for Time-Crunched Executives While most people know the significant role fitness plays in overall health and well-being, it’s still challenging for many people—especially time-crunched executives—to make fitness a priority. What’s more, fad diets and weight loss pills often lure people into believing there is a quick fix for the extra bulge…

Teamwork Definition

Is There a True Teamwork Definition? It can be incredibly difficult to accurately define teamwork because different people have different opinions when it comes to what teamwork define is. While everyone can likely agree that teamwork is important and teamwork skills are important to have, finding a common consensus for what it actually means is very…