Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Oh no—you’ve been put in charge of the program for your company’s next out-of-office meeting! Your mind flashes back to the meetings you’ve attended that were a disaster. You remember all too well that monotone speaker who bored everyone to tears, that other speaker who obviously didn’t know the first thing about what your company…
A disregard for time. Unclear purpose Inadequate preparation Failure to capture attention. Pomposity Boredom False endings Few things create a more vivid perception of an executive than his speaking ability. The higher execs rise in an organization, the more frequently they are called upon to address others. Ironically, little or no training is given hapless…
It isn’t enough to have a message. It must be YOUR message. What is it about your topic that is important to you? That is where your uniqueness lies. Don’t give books reports. Bring your unique perspective to the audience. When you discover your message, you also release your passion. The best advice on speaking…
Sanborn on Selling Beware of advice. Most advice applies only to average people. An average person wouldn’t win the big account. An average person wouldn’t be capable of negotiating a raise during a pay freeze. An average person wouldn’t be able to keep going after they’d been knocked down a dozen times. So don’t be…
UPGRADE: How to Be the Best…And Keep Getting Better! Presentation Summary Points More important than achieving your goals: Pursuing Your Potential! The Seven Keys: Understand: Practice the New Rules of Learning Plus: Add Value to Everything You Do Give: Become a Go-Giver Instead of a Go-Getter Relate: Go Beyond “Interacting” to “Building Relationships” Adapt: Future-Proof…
Beyond Goal Setting The 1988 Winter Olympics were held in Calgary, Canada. I am a rabid downhill skier, so I was watching the televised events with great interest. Of particular interest to me was Pirmin Zurbriggen, 25, Switzerland’s brilliant all-around champion. The serene and religous young man was also a fierce competitor. Before the Olympics,…
As time goes on and we reflect On the things we’ve said and done; The places we’ve been, the people we’ve met And we think of all the fun. We realize the marks we leave in life Aren’t made of stone or steel But rather of the lives we’ve touched And how we make folks…
How do you grow your business? There are only two ways. In my work with over 1500 clients spread over nearly 20 years, the only two ways I’ve ever seen used to grow any business in any industry are these: Grow yourself and grow your people. All increases in productivity, innovation, profitability, strategic direction, superior…
Teamwork – 21 Questions In my book “TeamBuilt: Making Teamwork Work” I show managers and employees how to harness the power of teamwork. I recognize that teambuilding has been widely embraced by corporate America, but that different organizations have varying results depending on their approach to implementation. Regardless of your current situation, however, the most…
Sanborn on Teamwork The ______ of the Leader According to John Maxwell, “The speed of the leader is the speed of the team.” While that’s true, it is important to remember that the leader sets many agendas in addition to speed. Consider this phrase: The ______ of the leader is the ______ of the team.…