Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

The High Point of Leadership

There are some interesting and amazing things going on in High Point, North Carolina. Last summer I visited High Point University and learned first hand about how my long-time friend Dr. Nido Qubein was leading an amazing journey to reinvent HPU. At that time I met Roger Clodfelter. Roger has a very unique title and set of responsibilities at…

Sign of the Times

Darcey Saner, 31, of Denver, thinks she is worth more than her current $65,000 a year job. That’s what compelled her to spend $8,500 on a billboard on South Santa Fe Drive that reads, “Hire the best. $100K minimum. Best benefits, perks and incentives employs me.” Never mind that Darcey added an unnecessary “s” to…