Pet Peeves are Golden Opportunities
Find out what bothers your customer. You can benefit from understanding his or her pet peeves.
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
How To Give A Speech: 7 Tips On What NOT to do
Do you know how to give a speech? Giving a good speech is hard. It can be uncomfortable, awkward, and nerve-wracking. Especially if you struggle with public speaking. There are seven common reasons why an executive’s presentations and speeches fail: 1. Disregard for time. 2. Unclear purpose. 3. Inadequate preparation. 4. Failure to capture attention.…
Leaders Without Borders: Interview with author Doug Dickerson
Leaders Without Borders: 9 Essential for Everyday Leaders is a new book by Doug Dickerson. In this interview, Doug distills the essence of the book and how you can benefit from reading it.
Up, Down or Sideways: 10 Things to Do in Any Economic Condition
For your business to succeed, what should you be doing now? In the future? What should you have been doing? Here are 10 keys to succeeding despite economic conditions.
Guest Blog: Ray Lincoln on Parenting, Temperament and Leadership
Read a brief excerpt from Ray Lincoln’s new book, “I’m a Keeper” that discusses the role of temperament in parenting.
Why Do Presentations and Speeches Fail?
Leadership Lessons ezine by Mark Sanborn
Uncomplicating Your Life: An Interview with Jeff Davidson
If you’re interested in uncomplicating your life, check out this new book by Jeff Davidson. Find out what Jeff suggests in this guest interview.
Brand Leadership: Best or Bestselling?
Would you rather have a product that is best or bestselling? Perhaps there is a sweet spot for brand leadership that is neither. Learn what it is.
Teamwork: The Orange Revolution
The Orange Revolution is a great new book that will help you create teamwork and improve your entire organization. Read an excerpt here.
The Problem with Goals
There are problems with goals. Suggesting that is heresy to many. Goal setting has been such an important concept in the vernacular of success that some have come to view it as sacred. Goals are good, but there are some often ignored downsides. Technology is good but can be used for bad. Food is good,…