Startling Statistics are Symptoms
Nobody wants to be impacted by startling statistics that hurt their health or well being. Leaders and educators need to address the causes of underlying problems before they become symptomatic.
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
A Contrast In Follow Up
Follow up–for leaders and those in customer service–is critical. Here are two contrasting examples to learn from.
Contagious
New research says obesity is contagious. What else might you catch from others?
What People Really Voted For
Do you think people voted for Republicans? Think again. Read this blog to find out what voters really want.
Guest blog: Shawn Achor on The Happiness Advantage
Guest blog from Shawn Achor about The Happiness Advantage, a great book about benefiting from positive psychology at work.
Just Plain Leadership
Confused by all the different flavors of leadership you read and hear about today? Maybe you need to get to the essence of just plain leadership.
Go for the Spontaneous Smile
Are you designing and delivering products, services and experiences so good that they make your customers smile?
Pet Peeves are Golden Opportunities
Find out what bothers your customer. You can benefit from understanding his or her pet peeves.
How To Give A Speech: 7 Tips On What NOT to do
Do you know how to give a speech? Giving a good speech is hard. It can be uncomfortable, awkward, and nerve-wracking. Especially if you struggle with public speaking. There are seven common reasons why an executive’s presentations and speeches fail: 1. Disregard for time. 2. Unclear purpose. 3. Inadequate preparation. 4. Failure to capture attention.…
Leaders Without Borders: Interview with author Doug Dickerson
Leaders Without Borders: 9 Essential for Everyday Leaders is a new book by Doug Dickerson. In this interview, Doug distills the essence of the book and how you can benefit from reading it.